Frequently Asked Questions

What has changed with respect to Intel® DevCloud for the Edge Login?

We have changed the authentication/login method from the unique login link e-mailed to you when you initially enrolled (UUID) and One-Time Password (OTP) to a Single Sign-On (SSO) solution.

With this change, you will need to login using an Intel username and password. If you do not have one, you’ll can establish one when attempting to sign-in. In addition, we have removed the One-Time Password that was e-mailed each time you logged in.

What is Single Sign On (SSO)?

It is an authentication scheme that allows you to login with a single ID and password to any of several related, yet independent, software systems or websites. With Intel SSO you will be able to access Intel® DevCloud for the Edge as well as Intel® Edge Software Hub , Intel® DevCloud OneAPI , DevCloud for the Edge Forum, Product Downloads, and other Intel® websites.

Why was the change made?

We’ve made this change to enhance and streamline your experience accessing Intel resources such as the Intel® DevCloud for the Edge or Intel® Edge Software Hub . With this change, you no longer need to keep track of multiple login credentials and can seamlessly browse between different resources without needing to log in again.

What happened to my previous account and my Data?

Your Devcloud account is now accessible with your new Intel account credentials. Your DevCloud data will remain intact and be accessible when you login.

Can I continue to login with my login URL e-mailed to me when I originally enrolled for DevCloud access?

After April 30th 2021 you will have to use the new SSO based login method to access Intel® DevCloud for the Edge. If you don’t have Intel login credentials, you can set this up by selecting Don’t have an Intel account? Sign up here for an Intel® IDZ account after clicking sign-in. If your DevCloud account has expired, you’ll be prompted to re-enroll to DevCloud after signing up for an Intel® IDZ account.

I did not receive the welcome email, what do I do now?

Please search your inbox for the welcome email from "devcloud@intel.com" or check your spam folder. Contact DevCloud for the Edge Support for additional assistance.

How do I change my email address?

Please refer to the Intel profile Sign In FAQ here

My jobs previously submitted did not complete

Jobs running will be terminated at the start of the maintenance period (April 29th, 2021, 11:00 AM PST). Your saved files and Jupyter* Notebooks will not be affected by this upgrade. Please resubmit the jobs after the maintenance is complete.

How do I contact Intel Customer Support?

Open a support ticket at support.intel.com and select Intel DevCloud for the Edge as the product or visit DevCloud for the Edge Support

How can I create multiple Intel® DevCloud for the Edge accounts?

We encourage you to create just one account based on your primary e-mail address. If you are creating an account for your colleagues or friends ask them to use the Enroll link on the Intel® DevCloud for the Edge homepage.

Looking for something more advanced?

Test out real-world solutions on hosted Intel® hardware with these Jupyter* Notebook sample applications.

Roll up your sleeves with our step-by-step instructions on using computer vision at the edge with these advanced Jupyter* Notebook tutorials.

Learn how to establish Edge Solutions for Industrial capabilities with rapid analytics and visual dashboards to interpret data captured from equipment located throughout a manufacturing facility.

Create your own test application and try it on Intel® DevCloud for the Edge hardware.

Convert deep learning models from popular AI frameworks into the OpenVINO format, profile performance, and optimize all via a Web-based interface.